St Louis Roofing Company http://stlroofingcompany.com Mon, 15 Apr 2013 16:59:01 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 Roofing Integrity in St Louis http://stlroofingcompany.com/roofing-integrity-in-st-louis http://stlroofingcompany.com/roofing-integrity-in-st-louis#comments Mon, 15 Apr 2013 16:59:01 +0000 admin http://stlroofingcompany.com/?p=189 It can seem hard to find a contractor with integrity these days. We think the BBB's basic principles should be common sense for any business transaction.

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]]> The 8 basic principles that are the basis of the BBB guidelines are, in my opinion, just common sense in any business transaction.

The Better Business Bureau’s 8 Basic Principles

1. Build Trust
Establish and maintain a positive track record in the marketplace.

2. Advertise Honestly
Adhere to established standards of advertising and selling.

3. Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.

4. Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

5. Honor Promises
Abide by all written agreements and verbal representations.

6. Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.

7. Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

8. Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.

Integrity in Roofing

This is how anybody wants to be treated in their day to day operations with any small or big business.

Unfortunately, not every business or individual abides by these guidelines. Especially in the storm restoration field. Business & Homeowners that have experienced storm damage or are just having to make updates to their property should verify a business with the better business bureau in my opinion. This give a form of credibility to businesses that have been established in their industry VS fly by night companies.

Most companies abide by these general principles of good business practices, but it is the few that don’t that leave distrust in the industry. Our company strives to treat every customer like they are a part of our family.

As a small business it is a little easier to stay in touch with your customers and make sure everyone associated with our company conducts themselves accordingly. As companies grow sometimes they move away from the general principles that they started with, that made them a great company to begin with.

I would implore all property owners to do a little research on a company. Not all websites that you may see that offer reviews for a company are verified, nor are reputable. In my opinion the BBB is one of the only that I am aware of that you can get independent information. If you have a problem with a business and make a complaint it is documented. That company is contacted by the BBB and correspondents of that complaint are documented and put for public viewing.

The BBB also sends out email alerts and other publications warning consumers of potential scams and gives tips on how to find a business that is trustworthy in their industry. Below are a few links of the most recent publications that effect our roofing industry.

BBB Warns Consumers About Charity Scams, Contractor Ripoffs After Storms

Roofer Glenn Jessen, Fined Millions In Colorado, Now Does Roofing Work In Missouri, BBB Warns

BBB Expels 2 Firms For Accreditation Violations

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]]> http://stlroofingcompany.com/roofing-integrity-in-st-louis/feed/ 0 What does Hail damage look like? http://stlroofingcompany.com/what-does-hail-damage-look-like http://stlroofingcompany.com/what-does-hail-damage-look-like#comments Tue, 26 Mar 2013 15:41:58 +0000 admin http://stlroofingcompany.com/?p=129 Are you wondering if you have hail damage? Even hail damage that's hard to see can cause problems. Here's what the professionals look for...

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]]> Hail DamageDo you own a home or business? Your property may have hail damage that you don’t know about.

Even if you get on your roof and check it out yourself, you probably have no idea what hail damage like.

The damage caused by hail will look different depending on what type of surface or roof structure was damaged and what size of hail that impacted the structure.

Asphalt Shingles

On an asphalt shingle roofing system you will notice granular loss from your shingles.

These colored granules are in place on top of the shingles for more than appearance.

They are what protect the asphalt and membranes in the shingles from separating & deteriorating prematurely.

You will sometimes notice a large pile of colored granules in your gutters or next to your downspouts after a hail storm.

Low Sloped and Flat Roofs

On a low sloped or flat roofing system, you almost will never know you have hail damage unless you are experiencing water damage(s) or it has been inspected by a qualified technician.

Sometimes you may get conflicting stories on if you have hail damage or not. Most insurance guidelines state that hail must penetrate the roofing membrane in order to classify as hail damage but if you ask an engineer you may get a different answer. You can sometimes see visibly signs where hail has impacted a flat roof but did not break through the top membrane.

It almost looks as if the hail just knocked the dirt off of the roofing system. In this instance it almost always breaks the adhesive properties of the roofing system and causes the roof to prematurely fail. It will take a commercial roofing contractor that is familiar with low sloped roofing to work with your adjuster and/or insurance company.

Trust the Professionals

When hail is big, it is hard to dispute you have damage. When hail is small to medium sized, it takes a trained eye to see the damages. Most home inspectors do not even know what hail damage looks like to a roofing system. Most property owners don’t know they have had hail damage to their roofing system until after the roofing system leaks. This sometimes takes months if not years and gets harder to make an insurance claim, the more time that passes.

When hail is the size of a baseball it can destroy almost anything in its path. When it’s that big, you can even see the damage it causes your roof, siding or gutters from the ground. It knocks down tree branches smashed windshields and totals cars. Even then, it requires an experienced roofing & siding contractor to assess your roofing, siding & gutter system(s) for possible hail damage and to negotiate your claim.

In the St. Louis area, it seems like we get hit with a massive hailstorm once every 10-15 years. You’ll know it was a big one because some slick salesman will come knocking on your door or calling you on the phone and will tell you that “Your area has been hit by hail. Can I take a look? Do you have insurance?”

Most of the time, these companies are here for a short period of time and deal mainly with residential customers. We ask that you choose a local roofing contractor, that was well established before the storm and that will be here when the “storm chasers” leave for all your needs.

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